At LUXORA MARKETGOLD, we want you to be satisfied with your purchase. If you are not completely satisfied, you can request a refund under the following conditions:
1. Deadline to request a refund You have 7 calendar days from receipt of the product to request a refund.
2. Eligibility Requirements The product must be unused and in its original packaging. You must present proof of purchase (order number or receipt). Returns are not accepted for digital products once they have been downloaded or accessed.
3. Non-Refundable Products Gift Cards Sale Products (except if defective) Personalized Products
4. Return Process Send an email to arieleonardogomez@gmail.com with the subject: "Refund Request" and your order number. Our team will evaluate your case and respond within 72 business hours. If applicable, we will instruct you on how to return the product. Once received and inspected, we will process your refund within 7 business days.
5. Shipping Costs Return costs are the customer's responsibility, unless the product is defective or incorrect.
6.Before refunding the money, the customer must return the product to the address that will be provided in due time for the delivery to take place.